Vending & Micro-Market FAQ

Yes. For qualifying locations, there is no charge for the equipment, delivery, installation, or ongoing service. We own the machines and earn from the sales that happen at them—not from your business. Your cost stays at $0 from day one.

We earn our keep from the revenue generated by sales at the machines. When your team buys a snack or a drink, a portion of that price covers our equipment, logistics, and service costs. You never see a bill because our model is funded by the transactions themselves.

There isn't one. The arrangement works because we benefit from consistent foot traffic at a well-placed machine. You benefit from a stocked, serviced amenity at no cost. The only requirement is that your location has enough daily activity to make restocking worthwhile—that's the qualifier, not a fee.

There is a service agreement that sets out what we provide and what we expect in return (primarily, that the machines stay accessible and connected to power). Terms are straightforward. Ask your account representative for specifics during your consultation.

We do. American Vending Group owns every machine we place. You never buy, lease, or take on liability for the equipment—it stays ours. That also means repairs and replacements are our responsibility, not yours.

$0. No equipment purchase, no lease payment, no installation fee, no service invoice. Your employees pay for whatever they choose to buy at the machine, just like any retail purchase. Your company pays nothing.

We place snack machines, drink machines, combo snack-and-drink machines, fresh food machines, AI smart coolers, self-checkout micro-markets, and office coffee setups. The right mix depends on your space and your team—we design the setup during the consultation.

Yes. We work with you to build a product mix that fits your location—whether that means local brands, a particular snack your team loves, or specific beverage categories. Products are not fixed; we also adjust the selection over time based on what sells.

Yes. We stock a range of better-for-you items including nuts, protein bars, low-sugar drinks, fresh fruit, and similar options alongside traditional snacks. If healthier choices are a priority for your workplace, let us know and we will weight the product mix accordingly.

Our modern machines accept credit and debit cards, Apple Pay, Google Pay, and other tap-to-pay methods. We can also support campus cards or employer subsidy programs on compatible hardware. Cash acceptance varies by machine model.

A micro-market is an open-concept self-service breakroom store with open shelving, glass-front coolers, and a self-checkout kiosk. It replaces the traditional vending machine format with a convenience-store experience—more products, fresh food options, and a better user experience—all at $0 cost to your business.

AI smart coolers are glass-front refrigerators that use computer vision to detect what items are removed and charge users automatically when they close the door. There is no scanning or button-pressing—grab what you want and go. They are well-suited for offices, lobbies, and apartment building common areas.

Restocking frequency is set to match your location's consumption. High-traffic sites get more frequent visits; lower-traffic locations are scheduled accordingly. We monitor inventory levels so machines stay stocked without unnecessary trips.

Call or contact us and we will dispatch a technician. Because we own the machines, repairs are our cost and our priority. We offer 24/7 support across all 50 states—there is no scenario where you are left managing a broken machine on your own.

We make it right. Lost-money complaints are handled through our service team. Depending on the machine, there may be a refund mechanism on the unit itself, or your account contact can process a credit. We track these incidents and use them to flag machine issues for proactive repair.

Most installations are completed within one to two weeks of finalizing the agreement, depending on location and equipment availability. We handle delivery, setup, and the first stock—your team does not need to be involved beyond letting us in.

Yes. We operate in all 50 states. Whether you are in a single city or spread across multiple regions, we can coordinate service at every location with consistent equipment and support.